Privacy Complaint Process

Raise the concern

Email info@mini-marvels.ca or call 604-600-1915. Include what happened, the date, the information involved, and the outcome you are seeking. Avoid sending unnecessary sensitive records.

Acknowledge and contain

Record the complaint, acknowledge it, preserve relevant evidence, restrict exposure, and begin incident procedures when a breach may have occurred.

Investigate and respond

Assign an owner, review relevant systems and audit events, document findings, correct problems, and provide a clear response. Retaliation for raising a good-faith privacy concern is not acceptable.

External review

The final policy should explain available external complaint rights after professional review and confirm current contact details before launch.